We will keep these FAQ’s updated regularly. Please bear with us. We are trying to do our best.
What are you doing to protect customers during the Covid-19 pandemic?
We are a small team cooking and delivering the meals ourselves, we are taking every precaution to keep us and you safe adhering to the highest cooking and hygiene standards. We have a 5* Food Hygiene Rating. https://ratings.food.gov.uk/business/en-GB/1076013/Baked-In-Brick-Wood-Lane
How will you maintain social distancing when delivering to my house?
All orders will be left at the door step, we will ring your door bell or knock your door and we will step back at least 2m. If there is no answer we will call the number provided and if still no answer we will leave your order at the door unattended. The reason for this is due to guidelines for social distancing set forth by the government.
How will you maintain social distancing when delivering to my apartment?
If you live in an apartment we will follow the above process. However, we will not enter your building under any circumstances and again if there is no answer we will leave your order at your main door unattended.
Is there a minimum order?
Yes, minimum order amount is £20 excluding delivery
Which area's do you deliver to?
If your area in Birmingham is not listed please send us a message to see if we can get to you.
Erdington, Sutton Coldfield, Kingstanding, Walsall, Aldridge, Birmingham City Centre, Harborne, Moseley, Kings Heath, Kings Norton, Jewellery Quarter, Little Aston, Quinton, Halesowen, Bartley Green, Northfield, Stourbridge, Stirchley, Water Orton, Minworth, Lichfield, Kingsbury, West Bromwich, (Solihull Fridays only)
What days do you deliver?
We deliver on Friday / Saturday between 9am – 5pm. Unfortunately, we can’t give specific delivery times and at times delivery may be a little later then 5pm.
Can I choose my delivery day?
When ordering please specify at the checkout which preferred delivery day you would like from the calendar. If using Apple Pay make sure you scroll to the correct delivery day before you click for the payment.
Whilst we cannot guarantee that we will be able to deliver on your preferred day, we will do our very best. There is always a slight chance that your desired delivery day may not be available if this is the case we will move it to the next day. When your food parcel is out for delivery you will receive an email letting you know this.
Some Sunday deliveries may be delivered on Saturday evening so that we can ensure that all our customers have their meals delivered in time to enjoy for Sunday lunch. We can assure you this will not in any way lessen the quality of your food.
WHEN ENTERING YOUR ADDRESS PLEASE INCLUDE THE AREA OF BIRMINGHAM YOU LIVE
How long will the meals ordered keep for?
All our meals will arrive prepared, cold and hold a 3 day fridge shelf life. Your order will contain full re-heating and storage guidelines.